B2B companies can employ social media to create customer value in the form of interacting with customers, as well as building and fostering customer relationships. Future research should investigate the reasons why most of the users do not assess the effectiveness of their SNS. Future research should also investigate how the attitude towards technology can influence the adoption of social media. The study by Pitt et al. (2018) focuses on employee engagement with B2B companies on social media. Individuals working in top-ranked companies expressed a higher level of optimism and commonality in comparison with individuals working in low-ranked companies. As a result, a 2 × 2 matrix was constructed which can help managers to choose strategies in order to increase and improve employee brand engagement.

Its dashboard is designed to help your team organize and plan content creation, manage campaigns, understand engagement, and review content reports and analysis. Having a presence on multiple platforms is important, and I always encourage experimentation on emerging platforms or those that don’t entirely align with your social media marketing needs. Not only does it diversify your strategy, but it also helps you interact with the unique audiences and requirements of each platform. As these trends continue to shape the digital landscape, brands that stay adaptable and prioritize engagement will thrive. Investing in the right strategies, and using tools like SocialPlug, can help businesses boost their social media success in an increasingly competitive market. Short-form videos are leading engagement across platforms like TikTok, Instagram Reels, and YouTube Shorts.

It’s not enough to just post whenever you have the time to do so – you need to post when your followers are most active and be consistent with it. No matter what, goals give your social media efforts direction – so long as they’re SMART (specific, measurable, achievable, relevant, and time-bound) goals. To make sure you can get noticed in the clamor of brands all fighting for the same attention.

Whatever you put out on social media should do your brand and your audience justice. Businesses of all sizes and in all sorts of industries have made the most of social media platforms and their integrated tools to promote their brand and what they’re selling. Between 2023 and 2024, the number of social media users grew by 320 million people. Analytics are essential to understanding what’s working and what’s not. [newline]By neglecting to track and measure your social media efforts, you might be wasting time on strategies that aren’t driving results.

The first part is focusing on social media goals and task areas, which were identified and matched. The second part consists of five types of social media activities (content, interaction/dialog, listening and analysing, application and networking). The third part provides a structure to assess the suitability of each activity type on each social media platform for each goal. The matrix was successfully tested by assessing the German B2B sector by using expert interviews with practitioners.

But if you’re a clothing boutique with apparel geared toward teenage girls, TikTok is a solid choice. Remember, you can choose multiple social media platforms, as long as you post unique, relevant content on all of them. They find visuals attractive as they offer more value and assist in generating more traffic, increasing sales, and taking you to the top. Using visuals should be the main ingredient of your social media marketing strategy. Such visuals can even come in the form interactive documents – you can post a PDF flipbook on Facebook, LinkedIn, or Twitter to engage your readers. Most of the studies investigated the strategies and content of social media communications of B2B companies.

Social media marketing is relatively cheap in contrast to other channels if you don’t opt for paid advertisements. So, brands can reach a large number of people at a low cost, especially when using organic approaches. Additionally, social media is ruled by trends and it becomes quite easy for brands to hop on these trends for more impressions.

Experiment with different types of content, such as images, videos, GIFs, infographics, and more. The most obvious way to engage with your audience on social media is by responding to their comments. You don’t have to respond to add 100 comments on a post but try to engage with at least a few comments each time. Facebook and Instagram are great for B2C businesses, while LinkedIn is more suited for a B2B audience. TikTok has a younger user base, making it perfect for companies targeting Gen Z. Instead, it could be rephrased as ”increase Instagram engagement from 10% to 30% within 3 months”.

To help you get started, we’ve put together a comprehensive social media strategy template that covers all the essential steps for success. For example, AgoraPulse has some amazing reporting on your social media activity – such as post engagement, follower counts, interactions, impressions and clicks. Make sure to monitor keywords, such as your brand name and handles, your competitors’ names, your product names, your campaign’s keywords, your hashtags, and the names of key people in your company. Just like everything else in life, timing is crucial to social media marketing success. Jump on social media, starting with the most relevant platform for your audience, and use the search feature to see what people are saying about your list of topics. Social media can get your business in front of the right people and entice them to engage with your brand even when they aren’t ready to make a purchase.

For me, social media marketing refers to the use of social media platforms to identify and connect with key audiences in a meaningful way. Furthermore, social media marketing allows businesses to tap into the power of user-generated content. By encouraging customers to share their experiences with a brand or product, businesses can leverage the trust and authenticity that comes with user-generated content. This can greatly enhance brand credibility and attract new customers. If you’re starting a social media marketing strategy from scratch, you may not have figured out how often to post to each network for maximum engagement yet. HubSpot’s CMO, Kipp Bodnar, writes about the ways B2B businesses can generate more leads and conversions through social media marketing.

Must-know Social Media Marketing Tips For 2025

This includes creating content that resonates with your audience and encouraging them to share it across social networks. Social media marketing is a powerful tool for businesses to connect with their target audience and increase brand awareness. By engaging with followers, responding to comments, and sharing valuable content, companies can build a loyal community of customers. It’s important to stay consistent with posting and keep up with the latest trends to make the most out of social media marketing efforts. In today’s digital landscape, social media has become an indispensable tool for businesses to connect with their target audience, build brand awareness, and drive engagement. Social media marketing involves utilizing various social media platforms to promote your brand, products, or services.

Conducting a thorough analysis of your competitors’ activities on social can gather invaluable insights. By doing so, you can establish a deeper connection with your audience, fostering loyalty and trust over time. Establishing clear objectives is the first step in developing an effective action plan for promoting your brand on social. It requires ongoing attention and adjustment to respond to new trends, platform changes, and the evolving interests of your audience. As your business and its social presence expand, so will conversations about your brand.

Thus, allocating the right people with the right skill sets — from content creators and designers to social media marketers and analysts — ensures that all aspects of your plan are handled well. Financial resources play a very important role in social media marketing for businesses. Brands now monitor social conversations and respond to mentions, analyze social performance using analytics, and reach targeted audiences with precise advertising. Having the right set of tools in your toolkit will give you the edge over the competition — and over social media marketing itself. To complement that content calendar, you need to go into detail and plan out a posting schedule.

The fourth foundational theme relates to the profiling and measurement perspectives for social media influencer marketing research. The third foundational theme highlights the importance of endorsement and resonance perspectives for social media influencer marketing. In total, the 214 articles in the review corpus were published in 87 journal titles indexed in ABDC, CABS, and WOS. Influencer marketing is particularly helpful for eCommerce businesses, as influencers can show the utility of their products to the audience. For example, SKIMS is Kim Kardashian’s apparel and shapewear eCommerce brand that targets women of all shapes and sizes. The brand collaborates with fashion influencers who already have a fashion-centric following.

You can measure impressions by post, as well as the overall number of impressions on your social media profile. Keep track of how many shares your content gets over a certain time period to make sure it’s growing. If you ever see a drop in shares, go back to see what type(s) of content receive the most shares, and create more of that content. Your likes refer to how many people have physically “liked” or “reacted to” one of your posts. While many people consider this as more of a vanity metric, it still plays a big part in your engagement rate. Social media engagement metrics show how often people interact with your content.

What Is Gatekeeper Strategy? (explained With Examples)

Social media ads allow for precise targeting based on demographics, behavior, and interests, ensuring your budget is well-spent. Short-form videos dominate the social media landscape thanks to platforms like TikTok, Instagram Reels, and YouTube Shorts. These videos are designed to hook viewers quickly, making them highly shareable and engagement-friendly.

Social media metrics allow you to track every detail of your social media performance. This is great for honing your strategy, but it can also lead to information overload because there are so many metrics and graphs to choose from. You should know which social media platform will give you the highest returns. By looking at the activities of your customers on your social media sites, you will know which platform you should make as the primary one and which one to keep as secondary. If you have limited time (we see you, solo social media managers!), this is a hand-off way to expand your reach with social media advertising. When you manage your social ads alongside your organic content, you can clearly see the overall picture of your social content strategy.

It’s easy to feel like you’re constantly one step behind or that everyone else has it all figured out. Now that you have a good understanding of the benefits of social media marketing, how to build your strategy and analyze your impact and results, I’m going to share some popular social media marketing platforms next. Social media metrics are data related to the success ofyour posts, and your impact on your audience and customers on various platforms. These metrics may include data about levels of engagement, likes, follows, shares, and all other interactions on each platform.

By meticulously following these steps and staying attuned to the changing dynamics of social media, you can craft a strategy that not only resonates with your audience but also drives tangible business results. So, ensure you organize your content strategy with a social media scheduler. LinkedIn is more than just a professional networking site; it’s a hub for industry insights, thought leadership, and B2B marketing. Companies can share updates, publish articles, and engage with industry peers. Instagram’s rapid growth has positioned it as a leading platform for visual content.

Increased Brand Visibility

It leverages authentic, user-generated visuals to highlight product quality and performance, building trust and credibility among potential customers. Wendy’s takes a slightly different approach, focusing on witty, bold, and sometimes even controversial posts. While not everyone loves the company’s humorous and edgy content, Wendy’s still boasts tens of thousands of views and consistently high engagement. Live streaming allows you to interact with your audience in real time.

At this point, you should have a pretty good idea of what to publish based on your goals, audience and brand identity. There are more than 15 social media platforms เพิ่มยอดวิว your brand can use, but don’t spread yourself too thin. Consider those platforms that make the most sense based on your industry and target audience.